Fostering Sustainable Digital Governance: Citizen Acceptance of Web-Portal-Based Integrated Platforms in Bangladesh through A TAM-TPB Approach

Abstract

This study explores the acceptance of web-portal-based integrated digital governance platforms in Bangladesh, emphasizing their role in fostering sustainable governance. By combining the Technology Acceptance Model (TAM) and the Theory of Planned Behavior (TPB), the research identifies key factors influencing user behavior, such as government policy updates, platform design, user capacity building, citizen engagement, and information security. These elements enhance perceived usefulness and ease of use, driving the adoption of digital platforms that streamline decision-making, improve operational efficiency, and promote inclusive citizen participation. This research uses 216 responses to analyze the structural model. The study highlights the potential of these platforms to reduce the digital divide, support equitable access to governance, and enable informed policy-making, aligning with long-term sustainability goals. While acknowledging minimal risks in platform adoption, it offers solutions to ensure data security and system resilience, contributing to the creation of transparent and efficient public services. By prioritizing sustainability, this research proposes a framework for designing and implementing digital governance platforms that empower citizens, modernize governance structures, and secure a sustainable future for public administration in Bangladesh.